At TrendKicks, your satisfaction is our top priority. We understand that sometimes you may need to return, exchange, or request a refund for a product. Please review our policy below to understand your options and responsibilities:
1. Return Period
You have a 3-day window from the date of receiving your product to request a return, exchange, or refund.
2. Eligibility
To be eligible for a return, exchange, or refund:
- The product must be in its original condition with all tags and packaging intact.
- The request must be made within 3 days of receiving the product.
3. Returns, Exchanges, and Refunds
a. Returns:
If you wish to return a product within the 3-day period, please contact our customer support team at [ +92 302-0252313. or click here]. . We will guide you through the return process. The return shipping cost will be the responsibility of the customer.
b. Exchanges for Our Mistake:
If you receive the wrong size or color due to our mistake, please contact us within 3 days of receiving the product. We will arrange for a free exchange of the product and cover the shipping costs.
c. Exchanges for Customer’s Preference:
If you wish to exchange a product for reasons other than our mistake (e.g., change of size, color preference), you can do so within 3 days of receiving the product. However, in such cases, the customer will be responsible for the additional delivery charges associated with the exchange.
d. Refunds:
Refunds will be issued for returned products only if they meet the eligibility criteria mentioned above. The refund will be processed once we receive and inspect the returned item. Please allow [1day] for the refund to be credited back to your original payment method.
4. Contact Us
If you have any questions or need assistance with a return, exchange, or refund, please reach out to our customer support team at [ +92 302-0252313. or click here]. We are here to help you!
5. Disclaimer
Please note that after the 3-day return window expires, TrendKicks will not be responsible for any returns, exchanges, or refunds. We recommend thoroughly inspecting your order upon delivery to ensure it meets your expectations.
We reserve the right to update or modify this Refund and Return Policy at any time. Please check this page periodically for any changes.
Thank you for shopping with TrendKicks! Your satisfaction is our priority, and we are committed to providing you with quality products and excellent customer service.